At super ace jili, your personal information is handled with care. This Privacy Policy explains exactly what data we collect, why we collect it, and how we keep it safe for every player in the Philippines.
Last updated: June 2025 | Applies to all registered members in the Philippines
When you create an account on super ace jili, we collect your full name, date of birth, email address, and mobile number. This information is required to verify your identity and confirm that you meet the minimum age requirement for gaming in the Philippines. Your registration details are also used to personalise your account experience and ensure that communications reach you correctly. We do not collect more personal information than is necessary to operate your account safely and in compliance with applicable Philippine regulations. All registration data is stored securely and is never shared with third parties for marketing purposes.
To process deposits and withdrawals, we collect payment-related information such as your GCash number or other local payment method details used in the Philippines. We do not store full card numbers or sensitive authentication credentials on our servers. Transaction records — including deposit amounts, withdrawal requests, and bonus activity — are retained to maintain accurate account histories and to comply with financial record-keeping requirements. This data helps us investigate any disputes or discrepancies that may arise with your account balance. Payment information is handled through encrypted channels at all times to protect your financial details.
When you access the platform through your smartphone or browser, we automatically collect certain technical data including your device type, operating system, browser version, IP address, and session timestamps. This information is used to optimise the mobile experience, diagnose technical issues, and detect unusual activity that may indicate unauthorised access to your account. Usage data such as the games you play, session duration, and navigation patterns helps us improve platform performance and tailor content to your preferences. We do not use this data to build profiles for sale to advertisers or third-party data brokers. Device information is retained only for as long as it is needed for the purposes described in this policy.
If you contact our support team with a question, complaint, or account issue, we retain a record of that communication including the content of your messages and any attachments you provide. These records allow us to track the progress of your enquiry and ensure it is resolved to your satisfaction. Support communications may also be reviewed internally for quality assurance and staff training purposes. We will not use the content of your support messages for any purpose unrelated to resolving your issue or improving our service. Records of resolved support cases are kept for a reasonable period in case a related issue arises in the future.
We may collect general location data derived from your IP address to verify that you are accessing the platform from the Philippines and that your use of the service is permitted under applicable local regulations. This is not precise GPS-level tracking and is used solely for eligibility and compliance purposes. If your location cannot be confirmed as within a permitted region, access to certain features may be restricted until verification is completed. Location checks are a standard practice in the online gaming industry and are required to maintain responsible and lawful operations. We do not share location data with third parties except where required by law or regulatory authority.
The platform uses cookies and similar technologies to maintain your login session, remember your preferences, and ensure the platform functions correctly across visits. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use the service. We may also use analytics cookies to understand how players navigate the platform so that we can make improvements over time. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit some platform features. No cookies are used to track your activity across unrelated third-party websites.
You have the right to request a copy of the personal data that super ace jili holds about you at any time. To make an access request, contact our support team using the email address associated with your account. We will respond to verified access requests within a reasonable timeframe and provide the information in a clear, readable format. There is no charge for making a standard access request. If your request is complex or involves a large volume of data, we may need additional time to compile the information and will notify you accordingly.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. You can update basic account details such as your contact number or email address directly through your account settings. For corrections to identity documents or other verified information, please contact support and provide the relevant updated documentation. We will process correction requests promptly and confirm once the update has been made. Keeping your information accurate helps ensure that your account operates smoothly and that communications reach you without delay.
You may request the deletion of your personal data in certain circumstances, such as when you close your account and there is no longer a legal or regulatory reason for us to retain it. Please note that some data — particularly transaction records and identity verification documents — must be retained for a minimum period under Philippine financial and gaming regulations, even after account closure. Once the mandatory retention period has passed, data that is no longer required will be securely deleted or anonymised. Deletion requests will be reviewed on a case-by-case basis and you will be informed of the outcome. We will always explain clearly if a deletion request cannot be fully fulfilled and the reason why.
You have the right to object to certain types of data processing, including the use of your data for direct marketing communications. If you no longer wish to receive promotional emails or platform notifications, you can update your communication preferences in your account settings or contact support to opt out. Objections to processing that is required for legal compliance or account operation may not be able to be honoured in full, but we will always explain the basis for any continued processing. We take all objection requests seriously and will respond within a reasonable period. Your continued use of the platform after opting out of marketing will not be affected in any way.
The security of your personal information is a priority for super ace jili. We use industry-standard encryption protocols to protect data transmitted between your device and our servers, ensuring that your login credentials, payment details, and personal information cannot be intercepted during transit. Access to personal data within our organisation is restricted to staff members who need it to perform their specific job functions, and all staff are trained on data protection responsibilities. Our systems are monitored continuously for unusual activity, and security reviews are conducted on a regular basis to identify and address potential vulnerabilities. In the event of a data breach that poses a risk to your rights, we will notify affected members and the relevant Philippine authorities as required by law.
We also encourage you to take steps to protect your own account security. Use a strong, unique password for your super ace jili account and do not share your login credentials with anyone. If you believe your account has been accessed without your authorisation, contact our support team immediately so that we can take protective action. Enabling any available account security features — such as two-step verification — adds an additional layer of protection to your account. Staying alert to phishing attempts and only accessing the platform through the official domain helps keep your account and personal data safe.